Showing posts with label ticket. Show all posts
Showing posts with label ticket. Show all posts

Sunday, December 1, 2013

Laird ❤ Linden Lab=True

So many improvements have been made in SecondLife over the last couple of years, that I have been thinking it was time to consider updating the landscaping at Southern Charm. As some of you may already know, the time lapse between me thinking of something to actually doing it is sometimes extremely long. However, at other instances, I just get tired with myself and do it right away.

Early yesterday I had been experimenting with my newly acquired snow HUD and Guyke, the Prince of Paradijs, had come over to assist me. I then realized that winterifying the landscaping convincingly would require so much more than just falling snow. The ground textures would also have to be changed and the all the trees and plants would need to be updated to the kind that change according to the seasons. It seemed rather overwhelming and I was a little hesitant.

The Prince of Paradijs started - ever so sweetly and subtly - informing me about the great developments that had been made by the gardeners and creators in later years to make trees "that don't look flat".

I let it slowly sink in and then I started asking him if he thought specific trees all over the place looked flat. Even if he tried his very best to be delicate about it, I came to the realisation that my son thought all my trees and plants were antiquated, flat and awful "even if they were once the best you could get...". My son is careful never to hurt my feelings and he knows how attached I am to Southern Charm, but I can always expect him to - eventually - tell me the truth.

Later Guyke and I were joined by my boyfriend Tomais and the three of us took a tour around the Arrival Area. "To hell with it", I thought to myself, and began returning or deleting trees as we went along. This is when I got called up by brother in-law Dej. "I see you're doing landscaping... if you have a moment could you remove some things here also", he said. My sweet Dej had been suffering for three years so I went over to his parcel and removed a load of ugly stuff.

After Guyke had left us to cater to Ziggy's needs and urges, and his own also no doubt, Tomais, Dej and I started looking for more eyesores to attend to. I then remembered the strange and ugly hill that was a remnant from when the sim had been subdivided into parcels, but now just looked weird. I asked Dej if he would mind if it was flattened out, he told me he would welcome it because he had always thought it looked strange.

Although I have never previously terraformed during my entire existence in SecondLife I thought, "How hard can it be, really, everyone else does it. You are the only one you know who leaves it to others. Come on, just do it!" Thought and done, I unblocked terraforming and started to level out the hill. I thought I was absolutely amazing at it and that it was really easy, even if I heard Dej talking to me in the background telling me to be careful.

A few minute later I looked at my work, It was astounding! The hill had been perfectly flattened. Unfortunately, as Dej and Tomais pointed out to me very kindly, the rest of the land all around us had been raised. The big lake on the sim was gone, the canals and waterways also and the seating at the Arrival Area was now under the ground. Hell and damnation what had I done!
"Call the Lindens for a rollback", I thought just as the other two suggested it. So I went on the SecondLife website and chatted with the kind Izzy Linden at customer support. He kindly informed me that I would need to submit a ticket about it. I did that promptly and told them that I had experienced a terraforming disaster, as I had not heeded by wise brother in-law Dejerrity Mycron's warnings to be careful.

With the holiday weekend and all I was not expecting anything to happen before Monday, but lo and behold, within five minutes of submitting the ticket I got a message from the wonderful and clever Elijah Linden that the sim was going to restart in five minutes.

As I told Tomais and Dej, the Lindens know that I love them and this shows they love me back. I would not be surprised if they actually have my portrait up in the company lunchroom right next to my darling Philip Linden's.

Izzy Linden and Elijah Linden have definitely made my Holiday cards list this year for their courteous and speedy assistance!

Thursday, August 8, 2013

Rumors...

As we are getting close to the end of the voting period the air is rife with rumors of what may or may not happens once the results are declared. The last days the tumors have mostly been along this line "if so-and-so doesn't get elected to this or that position (usually chairperson) X, Y and maybe even Z will resign from the board even if they have been elected"

I sure as hell hope that the rumors are untrue, because if that should indeed happen the persons resigning from the board will have proved themselves to be blatant and shameless liars and completely untrustworthy persons who didn't give a damn about Second Pride or the LGBT community in SecondLife at all, but were intent on making Second Pride their own little roadshow for a year.

I would especially like to urge the two running for chairperson of the board to see to it that anything along these lines doesn't happen, because I - and I believe a large part of the community - will hold them responsible.

Below I have listed how the candidates responded in part to my question about "a ticket".

Dextrum Boucher: "I will of course work with whoever is elected, this is a basic principle of democracy. Once the election is over, we pull together and put the will of the people to work."

Damian Tar: "No I have not formed an alliance of any sort formally or informally."


Andy Long:  "I have not even made recommendations to my friends as to who they should vote for, just that they should choose and vote for the person they feel is the best candidate. I feel like we should stand on our own merits and qualifications, and as such, i have tried to ally myself with all the candidates, and not just a select few."

Petr Vanbeeck: "I feel that I can work anyone who is elected. And will do my best to accomplish that."

SquirtN Wonder: "I am not part of a ticket"

Mz Marville: "...there was discussion about the formation of a ticket. However, a formal ticket was not utilized..."

Hotboy Lockjaw: "As far as i know there is no official or unofficial ticket. All we can do is support other members of the board if we are elected."

Garrett Ceriano: "... this list is not evidence that we don't believe the others are not excellent candidates. There are other candidates that I would enjoy working with. I know other candidates on the list would love to as well."

Karl Kalchek: "... if elected we would work together, and I meant it."

Joshie: "I have absolutely NOT formed any ticket nor have I reached out to create any type of “arrangement” with anyone else running in the Second Pride Board Elections."

Mr G: "I will work with whomever gets elected Bock. I shall try to do it productively – but until you actually work with someone that cannot be answered in a simple yes or no."

Gaius Tripsa: "I look forward to working with the new Board members, whoever the voters select, for the good of the LGBT community and the Second Pride Festival."

Tylo Mabellon:  "I’ll work with whoever is voted to the Board this year regardless of the outcome. I wish everyone well in the election!!"

Jaggy: "In no way, shape or form have I ever considered myself part of some alliance or ticket. The community should be THE alliance…every friggin’ segment of it"

Sunday, July 28, 2013

Is There A "Ticket" & Why Weren't We Informed?

A message from Doc Spad, the outgoing chairperson of the Second Pride board of 2013, was sent out in the Second Pride group yesterday:

"I would like to share a few of my thoughts with the rest of the membership concerning the upcoming election. 
One of the best qualified candidates just removed herself from the running after learning about a “ticket” that was created by some of the other candidates.

There is nothing that forbids any candidate or group of candidates from forming a “ticket” but it does bring to question whether a ticket is built for reasons of bringing the best qualified people together or is the ticket being used to bring together various factions of the community to ensure that the whole ticket is elected regardless of who is best qualified.

These elections are for the next year’s leadership of Pride. We should all want the BEST candidates to be elected to further the Mission and the goals of Second Pride.
If a ticket is put together to garner votes from the various groups people belong to.... then we are not doing what is best for Pride.... we are just building support just to get elected.
I would encourage everyone involved in these elections to take to heart that Pride is on the brink of fulfilling its goals of unifying our community and really doing a great deal of good for all of us.

I would hope that whether you vote for a “ticket” or not that your choices are well thought out and you are voting for the best qualified people to lead Pride.

Vote for whom you think answers the questions on the forums best, who you think will serve the Board and Pride the best. Who you honestly think will lead Second Pride to greater heights and greater accomplishment. Ask yourself....what is best for Pride? And make sure THAT is the reason you vote for any particular person.

Thanks Doc Spad
Your outgoing Chairperson"

Following this message I have today asked all the candidates still running in the election for the board of Second Pride 2014 these questions.

"In a notice in the Second Pride group yesterday, the outgoing chairperson Doc Spad informs us that a group of candidates have formed an alliance, a.k.a. ticket, in this election. 

  1. Have you formed a ticket – however formally or informally - with any of the other candidates running in this year’s election?
  1. If so, who are the other candidates on this ticket?
  1. If so, why did you choose not to disclose this information to the voters?

Respectfully,
Bock McMillan"

Friday, May 10, 2013

Miraculous Recovery

Some of you may still remember my problems in world named Support Ticket #01587329
  • repetition of my own chats in local and Instant Messages,
  • repetition of purchases and tips,
  • repetition of movements,
  • repetition of teleports,
  • etc. etc.
The problem remained whichever viewer I used (Yes, I did clean installations every time!), the official Linden viewer 3, other Linden versions or their beta-versions, Firestorm or Singularity etc. 

Linden Lab's customer support could not help me to completely get rid if the issue, but helped me with a few useful workarounds to alleviate the problems it was causing. I am now happy to inform you that the problems are now completely gone. 

This miraculous recovery happened after I had installed the latest major update of Firestorm (4-4-0-33720). I read about this on my buddy Ziggy Starsmith's blog Ziggy On The Edge Of Second Life.and thought I might as well try it. Lo and behold I am cured!

Tuesday, January 22, 2013

Support Ticket #01587329 XIII

Further developments as more pieces are added to the confusing puzzle.
Illustration from Wonderware
I received this email from my dear Theresa Linden at Linden Lab today.

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hello Bock,

Welcome back and thanks for the updates! Your last reply unfortunately got cut off for some reason as you were saying: "This got me totally con..."

I don't know why the system has cut you off but I do need the rest of that information. So, if you are able to, please paste the rest of it to me. I would be grateful. Also, if you can please include in your next reply your computer specs (from Help, About Second Life).

Thanks a bunch and I hope your headache is gone :(

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"


To which I responded as soon as I read the email.

"Hello Theresa,

Thank you, yes the headache finally decided to leave me on Sunday morning. I was extremely grateful for that! ;)

The part missing from the previous email is:

----------------------------------------------------------------------
"This got me totally confused and to the brink of total madness (as you may notice I sometimes like to exaggerate wildly). I had two accounts running on the same computer, one with problems and one without! Well, even if I was not quite at that point I was still feeling absolutely despondent and felt that we would never get control of this problem. We stopped the testing for the day and I ended it with deleting everything in my Inventory that I had amassed since September 2012. Luckily I have not been shopping a lot lately...

I am going back in today, feeling refreshed and eager to try again. I will get back to you with a new report on the results later today.

Hugs,
Bock" 
--------------------------------------------------------------------

And this is what it says under Help, About Second Life, Info:
-------------------------------------------------------------------
"Second Life 3.4.4 (268697) Jan 3 2013 19:48:48 (Second Life Beta Viewer) Release Notes
CPU: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (3392.31 MHz)
Memory: 12269 MB
OS Version: Microsoft Windows 8 64-bit (Build 9200) Graphics Card Vendor: NVIDIA Corporation Graphics Card: GeForce GTX 580/PCIe/SSE2
Windows Graphics Driver Version: 9.18.0013.1090 OpenGL Version: 4.2.0
libcurl Version: libcurl/7.21.1 OpenSSL/0.9.8q zlib/1.2.5 c-ares/1.7.1 J2C Decoder Version: KDU v7.0 Audio Driver Version: FMOD version 3.750000 Qt Webkit Version: 4.7.1 (version number hard-coded) Voice Server Version: Not Connected Built with MSVC version 1600"
---------------------------------------------------------------

I hope the information will be helpful and am waiting to hear from you soon again, meanwhile I will keep on experimenting...

Take care,

Bock"


And then the following postscript:

"P.S. As you can see from the info I yesterday tried switching to the Beta-viewer to see if it would help, it didn't.

Bock"

Tuesday, January 8, 2013

Support Ticket #01587329 V

Illustration from Sidel.com
Theresa Linden of the technical support team at Linden Lab is diligently working on trying to help me with my problems. When I woke up this morning I had the following message from her in my mailbox.


"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hello Bock,

You are too funny! Your internet speed is pretty awesome, so we can rule that out, lol! I was wanting to try one more thing with your avatar if you didn't mind. Just one more test to rule out inworld contribution to these issues. I again appreciate your patience. Once you comply, you will receive an email advising you that the action is taking place so that you don't login when we are testing, then another email letting you know when we are done. When you're logged out and ready to go, respond to this case and we will get started. If you do not see that email from me, don't worry and go ahead and use your account. If I don't get to it tonight, I will return Thursday since I am off Tuesday and Wednesday, and conduct the test then.

Thanks again!

Theresa Linden


To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"
---

As I was only half-awake my response was short and sweet.

"Hi again Theresa,

I don´t mind at all, please go ahead and test at your convenience!

You cannot imagine how grateful I am for you trying to help me out.
Bock McMillan"


As there was no new email from Theresa waiting when I got home, I should think she did not get my answer before she went off on her short but well-earned days off (or other activity).

Monday, January 7, 2013

Support Ticket #01587329 IV

Illustration from Omnitech Support
Between 5:35-6:07 AM this morning (CET) I received three messages from Linden Lab. The first one informing me that they were going to disable my account while running their tests with Bock, the second one  informing me that my account was restored to me and the third one is the one below..

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
Hello Bock,

Thank you for allowing me access to this avatar inworld. I was able to run tests on everything you reported wrong in the attached file. The good news is I was not able to duplicate any of the issues reported, which means nothing is wrong with your avatar!

-Repetition of my chat in local: Negative (tried in different regions including home) -Repetition of my chat in Instant Message: Negative (IM test to two different Lindens online) -Repetition of payments: Negative (sent a payment to a Linden and received it back, once each time) -Involuntary movement: Negative (dancing in an SL club)

This is good to know, but now we need to know what is causing this to happen on your end. If you don't mind, I would like to ask for some more info from you. Can you please go to www.speedtest.net, and please begin at test. What I would like to know then is what your Upload and Download speed reports. If you can please reply with that info when you have it, that will be great!

Thanks for your time,

Theresa Linden

To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"
---

As soon as I had read the emails I immediately ran the speed test and sent the following response.

"Hello Theresa,

I hope you were gentle with Bock, he is not used to being handled by women. Nonetheless I was happy to give you access to Bock so that we can hopefully get to what causes these problems when I run him myself.

I have run the test at Speedtest.net with the following result 
Download 88. 57 Mb/s 
Upload 9.68 Mb/s 
Ping 9 ms

Thank you so much for your assistance in this matter,

Bock McMillan"

Saturday, January 5, 2013

Mesh-Monster or A Support Ticket #01587329 Experiment

Today I made an experiment to check what would happen if I allowed my stepson Guyke to take Bock for a spin on his machine. Would the problems I have encountered in-world for the last two months still occur? I also told him that while he was at it, he might as well equip me with some of the mesh-clothing he loves so much.

Well, as it turned out none of my problems occurred when Bock was run on Guyke´s machine, no repeats in local chat or IM, no double teleports, no double purchases etc., etc. And he also got me an outfit from KalRau that I love, I may have to reevaluate my attitude and resistance towards mesh-clothing after all.

When I once again took over Bock the problems came back again. So I guess it means something but I cannot imagine what, except that the issues are connected to me and my machine rather than to SecondLife.

WARNING Just a word of advice in closing, only let someone you trust totally, absolutely and without any reservations take your avatar for a spin.




Support Ticket #01587329 II

Illustration from Everest.ca
Today I received the following response on my support ticket from Linden Lab.

"A comment has been added to your Case..

Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: Information Requested
  Hello Bock,

I want to first thank you for providing so much helpful and needed information about this case. I wish more cases were in depth like this one.  I am very sorry to hear about these issues you are having and this situation is very unique.  I do have a question for you that I could not see an answer for:  Are you using a Hardwired or Wireless internet connection?  I will probably have more questions, but this is very vital, and I wanted to start here.  Thank you for any additional info you can contribute!

Theresa Linden
Second Life Support


To reply to this case, either Reply to this email, or visit : https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)"
....

I sent the following answer.

"Hello Theresa,

I am using a Hardwired Internet connection.

I have also tried out my alternate accounts all of them seem OK except for one other that gets the same repetition in local chat. However I do not use those accounts much at all and it has only been on the home sim so the value of this discovery is limited I should think.

Another thing I would like to add, is that it seems like I the system tries to repeat my teleports also, because after every time I have teleported I now get a pop up telling me that teleports are blocked. This happens when I am actually at the place I wanted to tp to.

Kind regards
Bock McMillan"

Thursday, January 3, 2013

Support Ticket #01587329

Illustration from Farend´s website
I finally lost patience with the problems I have been having for more than two months (see my previous post Technical Malfunctions) and submitted a support ticket to my darling tech-geeks at Linden Lab, even if many have told that they themselves - or someone they know - have had similar issues that suddenly stopped after awhile.

I got the following confirmation via email from Linden Lab..
--
A new case has been created
Case: 01587329
Avatar: Bock McMillan
Type: Other Inworld Issues
Status: New

To comment on this case, either Reply to this email, or visit: https://secondlife.com/my/support/?caseID=01587329

(To view the Case online, you will need to log into Secondlife.com with this Avatar: Bock McMillan)
---

I will keep you updated on the progress of the case.